Faqs

Your Account

I'chiliad not receiving Erin Condren newsletters anymore! Can I sign upwards again?

If for whatever reason you're not receiving our newsletters, you lot tin always re-subscribe! Merely go to "My Business relationship" and cheque the box adjacent to "Sign Up for Newsletter!" Even if you're already subscribed, there'due south no damage in resubscribing only to brand sure!

Am I automatically signed upward for EC Insider?

Customers are non automatically signed upwardly for EC Insider. If y'all are an existing client, Log onto your ErinCondren.com account and go to the 'Update Info' section within 'My Business relationship'. Whorl down and toggle the Insider Condition to "ACTIVE". To ensure you'll get all the latest promotions and product releases, brand sure you're signed up for our newsletter!

For new customers, sign up for an Erin Condren account and make certain you bank check off the boxes to participate in the EC Insider rewards programme. That's it! At present you'll exist earning points and redeeming awards!

Photo Uploads

Aid! How practise I upload a photo?

  • During comprehend personalization, scroll down past the name personalization option to the blank photo boxes with the + symbol.
  • Click on each box to customize and add a photo.
  • Select "Upload Photos", "Or Fill With Color", or choose another photo source via Facebook or Instagram. Please notation: If you're logged into your EC Account and have used our photo upload tool before, you should see those images under the "Local Device" tab.
  • Once an epitome has been uploaded, click on the image to edit the photo and so click "Add Photo To Design".
  • The photo volition appear on the cover design when it has been successfully added.

What photograph resolution do y'all recommend?

For the absolute best print quality, our designers recommend that photos be 300ppi (think professional photography). Most modern mobile devices, still, are able to shoot great photos.

When submitting a photo, check for the following:

-Is it at least 1MB to 2MB (megabyte, non kilobyte) in size?

- If you open up up your photo on your reckoner monitor, does information technology have up most if not all of your screen?

If the answer to both of these question is yes, it'south quite probable that the file will suffice for print.

Photos for covers: For encompass photos (like our "Create Your Own" or "Life in Petty Squares" design), the full file should be sized as follows:

7x9 Cover: 7 inches by ix inches (2100 pixels 10 2700 pixels).

8.5x11 Encompass: 8.8 inches past 11.vi inches (2640 pixels by 3480 pixels).

Designer tip: We desire your guild to be perfect. Our designers recommend keeping whatsoever of import art/image elements out of the bleed/trim expanse to avoid having them cut off.

7x9: After press and trimming, your final print (before lamination) will be approximately 6.75 inches x 8.75 inches (2025 pixels x 2625 pixels).

8x11: After printing and trimming, your final print (earlier lamination) will be approximately 8.v inches 10 xi inches (2550 pixels x 3300 pixels).

My order is in waiting because my Instagram/Facebook photograph was also small. How do I set this?

Sometimes social media platforms downsize your photos in an effort to save web space. If you provide us the original photo from your device, we should be able to work with that i.

Pending Order

What is my social club number?

Subsequently placing your order, you lot reach the Thank Yous folio with your order number. Shortly thereafter, you will receive an social club confirmation email, which besides includes your gild number.

To locate the order number for a awaiting on our website:

  • Log in.
  • Go to the "My Account" page.
  • Scroll down to "Pending Orders".

To locate the gild number for a previously placed order on our website:

  • Log in.
  • Go to the "My Account" page.
  • Curl downward to "Guild History".

What does my society status hateful?

Our standard workflow works every bit follows:

*Standard Items: Order Placed -> In Process -> Shipped

If at any point your detail does non meet our QA standards, the item remains in "In Process" status.

Payment Awaiting Oh no! It seems there was an issue with the payment at checkout. Delight contact customer service to find out if your order was successful.

In Process We have received your order! Your order is going through the design and production process.

Waiting When an gild is placed in "waiting", it simply means that we demand some more than information from you. Generally, an order is placed in waiting because the designer is concerned about the quality of your photos.

When your social club is placed in "waiting", a CS representative volition email y'all to asking the necessary information required to move forrad with your order.

In Process One time your beautiful design is completed, it's off to the warehouse to be assembled and packaged with all of the goodies you lot requested.

Shipped Hooray! Your order is on its way! To view your tracking number, log into your account.

Can I add something or alter my social club after placing it?

Due to the fashion nosotros process incoming orders, we are unable combine new requests or add products to your order; delight make a second order with any items you wanted additionally.

My order is belatedly!

We are so sorry that your order did not arrive to you past the "gauge send date" associated with your lodge. The "approximate ship date" is our all-time estimate as to when your package volition ship.

Some factors that may cause a shipping delay include:

Waiting on data:

Did yous take a photo on i of your items? Check your gild status (log in to your account). When an order is placed in "waiting", information technology but means that we demand some more information from you. By and large, an lodge is placed in waiting considering the designer is concerned about the print quality of your photos.

When your order is placed in "waiting", a CS representative volition email you to asking the necessary information required to motion forward with your order. Once nosotros accept the information or files we need, we will movement forrad with your gild.

Proof waiting for client approval:

Did you guild an item that requires a proof, such as a contact carte? Your order may be waiting for your approval. Log into your account to view your proof.

One time approved, nosotros volition move forward with your order.

Item did not laissez passer quality cheque:

Please proceed in heed that we are sticklers for perfection and have high standards for quality, and as a effect, your order may crave a few extra days to meet our expectations.

If we observe a flaw with your order during production or quality command, we re-print your product and begin the product process from the beginning to ensure you receive the best product possible.

If a reprint is requested, how long volition information technology take to get to me?Typically, we are able to get a reprint through the product process and ready to send to you lot within iii-5 days, depending on the item or suggested revisions.

Aircraft

Can I pick upward my order?

All products are processed in our Austin facility. Pickup is non currently an option.

Can I change my delivery address?

If you lot just placed your lodge, please email u.s.a. with your society number and request the delivery address update. In one case your order status is "In Process", nosotros take a tiny window in which we can make the alter.

Delight keep in mind that in one case an order has been placed and is in process, there is a pocket-sized take chances we may not exist able to update the delivery address. Thank you for understanding!

How long will information technology take for my order to ship?

Virtually of our orders will send within vii-x concern days. During our summit times throughout the year, when the number of orders received increase, your delivery may be slightly delayed.

Exercise you ship to P.O. boxes?

Aye, we transport to P.O. boxes. Please select Economy as your shipping method.

How do I rails my package?

To track your parcel, log in to your account to view your order history. Click the "view" push button on your society number to view your order status. If your bundle has shipped, a tracking number will be provided to you.

What does expedited shipping mean?

Expedited shipping refers only to the package's travel time from our shipping dock to your commitment address, not the production procedure itself. Once your guild is placed, it goes through our in-house production process, is packaged with intendance and and so is finally handed over to our shipping carrier where it goes out via the method you selected.

Why is information technology so expensive to ship overseas? What are the import fees?

We love that EC products accept made customers happy globally Please be enlightened that tariffs and taxes are not implemented past our visitor, but by federal government policies that are beyond our control.

Our international aircraft charges Practice NOT INCLUDE any applicable import taxes, customs duties, or fees that are due upon entry into the destination country with the exception of Canada. All duties, fees, and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.

Customs policies vary widely from country to state and can cause delays beyond our original delivery estimates. Delight contact your local customs function for more than information.

Promos & Vouchers

Do yous have any discounts for showtime-time customers?

Nosotros Dear to set our customers up with discounts, extra goodies and promotions that are exclusive to members of our website! Nosotros encourage all new customers to sign upward for EC Insider, our outset-ever rewards program before they exercise annihilation else. (Find details here)

Additionally, we currently offering the "EC Invite a Friend" program, which gives discounts to ALL customers! If you are referred to our site (through a referral link), you receive $10.00 off just for creating an account. After you create the business relationship, you tin earn credit just by telling your friends about our company!

After y'all gear up your business relationship and make your starting time buy, you will receive your order with some actress surprises! Nosotros love giving our customers actress EC goodies and rewards-- and we continue to give, give, GIVE every bit you lot place more than orders.

Are you rewarded for a sure number of orders?

We formerly offered incentives when you reached 5th and 10th orders. These rewards are non going away, only simply are being folded into our EC Insiders rewards program. Our EC Insiders program rewards you for every purchase, not select purchases so you can receive rewards before hitting benchmarks! The concluding day to use the existing codes for 5th & 10th orders is September 30th, 2019. We will still honor the reward for your 20th guild. To find out about the latest Erin Condren news & promotions, exist sure to sign upwardly for our newsletters to get the latest EC Insider emails on sneak peeks, early access, double points & more!

Practise you have any promos/deals going on?

To stay up to appointment with the latest deal, sign up for our Newsletter. Nosotros usually email our latest deal/coupon code to our newsletter subscribers.

I missed the promotion or sale. Tin you apply the code to my recent order?

Unfortunately, equally stated on our website and in our newsletters, all sales and promotions are not applicable towards previously placed orders. The programming for each promotion is created in advance and scheduled automatically to begin at a designated time catamenia. Our marketing team has researched each promotion extensively and decides when to launch and end each promotion, after weighing in various factors.

While we cannot apply promotions to previous orders, we frequently offer new sales and contest giveaways! Are yous interested in contests, promos and giveaways? If so, please be sure to sign up for our Newsletter and follow us on social media!

How Does EC Insider work?

Click hither for detailed information on our rewards plan!

Can I stack my EC Insider coupons with other promotion codes?

You lot can combine EC Insider coupons with EC gift cards & EC referral codes, just please annotation that it cannot exist combined with any promotion codes, including the 10% off first buy coupon code.

How do I redeem a code?

Once you have personalized your club and take proceeded to checkout, you will reach the "Payment Information" page. Scroll downwardly until you lot meet the "Coupon/Souvenir Voucher/Daily Deal" box, and in the infinite provided, enter in your gift card code, eGift lawmaking, credit voucher or coupon code. Side by side, click "Redeem". For whatsoever remaining balance, your credit bill of fare volition NOT be charged until you "Confirm Guild" on the next screen.

What is a credit voucher?

Credit Vouchers refers to EC store credit that is directly emailed to the customer OR referral codes (merely if you lot referred others). Credit Vouchers do not have expiration dates and are applicative towards taxation and shipping. Credit Vouchers can be combined with other gift cards, coupons, discounts, and promotions.

My code doesn't work!

Some codes have limitations, so exist sure to read the fine print! Sure codes work simply for specific products, some codes have a one-time use and all codes have defined expiration dates. Please be sure to read the fine impress! Note that all promos exclude bundles, polaroid, eGift Cards, Gift Cards, aircraft, taxes & customs fees

Can I combine codes?

Credit Vouchers, eGift Cards and EC Gift Cards tin be combined with other gift cards, coupons, discounts, and promotions. Coupon codes generally cannot be combined with other Coupon Codes.

Do you offer bulk discounts?

Currently, we offer bulk gild discounts for orders containing identical product as well as identical personalization. Our current bulk dIscounts are equally follows:

50-100 items = ten% off

101-499 items = xx% off

500+ items = additional discounts offered

While nigh products are included in our bulk discount policy, at that place are a select number of items we cannot include. For a full listing of applicable items & shipping fees and to find out more information about corporate gifting, please visit our corporate gifting page.

Payment

What forms of payment exercise you lot accept?

Nosotros currently accept Erin Condren souvenir cards, Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Amazon Pay, and AfterPay.

Is my credit menu information secure on your website?

At ErinCondren.com ("EC"), our customers' privacy and security is our summit priority. Nosotros take any and all security concerns seriously and investigate each one individually. We continually revamp all of our systems and security processes to ensure state of the fine art security and monitoring based on the latest engineering available. Nosotros utilize manufacture leading platforms, including Amazon Web Services for website hosting, and PayPal for payment processing, and Alert Logic for network and traffic monitoring. Nosotros periodically regenerate all client-side SSL certificates which employ the latest encryption algorithms.

We have performed multiple full-site security audits through external security experts including Trustwave and StratumPoint. There were no issues found related to payment processing or customer information. We have too done thorough reviews of all internal and external payment processes and have found no system or process issues. Our process leverages our trusted payment gateway partner, Authorize.cyberspace, to process all credit carte transactions. When credit bill of fare information is entered on our payments folio information technology is passed directly to Authorize.cyberspace through SSL encryption standards, and remains encrypted at all times. At no time do we have straight access to payment information and we do not store Whatsoever customer credit menu information on our servers or on any EC databases.

We are committed to continuing to improve the customer experience and protecting customer'south privacy. Delight let u.s.a. know if you have whatever further concerns.

Afterpay

What is Afterpay?

Afterpay is a service that allows customers the ability to make purchases now and pay them later, in 4 equal installments every 2 weeks with 0 involvement.

How exercise I utilize Afterpay?

Store on ErinCondren.com and go to check out. At checkout, select Afterpay as your payment option. Y'all will then be directed to the Afterpay website to register and provide payment details at that place. If yous've used Afterpay before and have an existing account, just log in. Once logged in, finish completing your order.

Where can I apply Afterpay?

Afterpay can merely exist used on purchases fabricated on ErinCondren.com. Information technology is not available in whatsoever of our retail locations.

Can I use Afterpay if I'm an international customer?

Afterpay is but available to customers with a U.S. billing address.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make the initial payment at the time of purchase. The remaining iii payments will exist deducted automatically every two weeks from the selected payment method. If you want to pay off the rest early, simply log into your Afterpay account and exercise so. This will and then adjust the amount owed and automatically deducted every ii weeks.

Can I use another form of payment with Afterpay?

Yes. You tin can use an Erin Condren souvenir carte in conjunction with Afterpay, simply yous must apply the entirety of your gift carte du jour remainder. The Afterpay installment amount would be the cart total minus the funds bachelor on your gift card.

When volition my items be delivered if I use Afterpay?

Afterpay orders are delivered with standard shipping timeframes like whatever other order from ErinCondren. It is not held for any reason considering y'all're using Afterpay.

What products are non eligible for Afterpay?

Afterpay is not available on purchases of subscription products, Seasonal Surprise Boxes, gift cards or e-gift cards. If your social club contains 1 of these items, please purchase that separately.

How practise I return or exchange an item purchased with Afterpay?

Afterpay returns follow our standard Erin Condren return process. Nosotros cannot provide an exchange or greenbacks refund. Instead, once the refund is candy, the funds will render to your Afterpay account.

Returns

What is your refund policy?

Items returned for a refund must be returned in new status with original packaging and contents within xxx days of receipt from delivery

All personalized orders are concluding and not eligible for a return or refund unless there is a valid quality control issue or printing error. Delight contact customer service to remedy this.

Variations can occur during the printing process. These characteristics do not bear upon the usability of an Erin Condren product and are not considered damaged. Printing is more of an art than a scientific discipline and these unpreventable and minor variations lend themselves to the personality of each unique product.

If your social club is damaged from shipping or may take an mistake, please contact u.s.a. within 10 days of delivery. Depending on the damage, damaged items may exist reprinted or replaced with the exact same fashion particular. In some cases, nosotros will provide a render characterization to return the item so we can review and use as feedback with our continued growth.

Refunds are candy in the same form of payment originally used for buy. If store credit, gift cards and/or eGift card credit were used, they will exist refunded as first method of payment and are not eligible for greenbacks dispersal.

In lodge to receive a refund credited back to your bank account, your order must have been placed no more 30 days from when you asking a refund. For your security, the refund must exist credited back to the card you used to purchase this order. In the consequence that your credit carte du jour has expired or has been cancelled, yous must receive credit to shop at erincondren.com.

If you are requesting a refund and your club was placed more than than thirty days ago, we are simply able to provide you with credit to erincondren.com. Our system is designed to provide extreme security to our customers, and as a event, does not save any credit menu information. Later 30 days, we no longer take the ability to issue a refund to your order. Please annotation that all sales are concluding for apparel items.

How long will it take for the refund to appear in my bank business relationship?

We result refunds within 24 hours of when the refund request is approved. Yet, nosotros have found that it takes 5-10 days for a refund to reflect in your banking company account, depending on your banking institution.

Can I return products purchased at Staples or Amazon?

At this time, we exercise not accept returns on products purchased at third political party retailers. Please contact our affiliates' customer service departments for further assistance.

Sticker Subscription

Can I cancel my sticker club subscription?

If yous are no longer interested in being a member of the Sticker Subscription Social club, you lot can cancel at any fourth dimension. If you lot cancel your Quarterly subscription before your payment is processed, y'all will stop receiving all shipments and your card won't exist charged. If y'all cancel after your quarterly business relationship is billed, you lot will even so receive that concluding shipment, but won't receive subsequent shipments.

Why can't I add together it to cart if I'm non logged in?

To ensure billing and account information is secure for quarterly shipments, you must exist logged into your Erin Condren business relationship in order to add this product to your cart!

Why can't I ship this internationally?

We've been working for years to add the functionality of a subscription service to our website! While we're thrilled we were able to launch our sticker subscription club, we currently cannot ship outside the United States. We truly value our international customers and are making this a priority project moving forward. Our team is currently difficult at piece of work to make international aircraft a reality very soon. Stay tuned!

Why won't my gift card piece of work with this Sticker Subscription?

Gift certificates and promo codes exercise non work on subscription products. For this reason, you cannot employ a discount or gift certificate towards your Sticker Subscription Lodge. However, if y'all add other items to cart, you can use promo codes and souvenir certificates towards the remaining balance.

What's in each shipment?

Each shipment contains six sheets of exclusive & sneak peek stickers! From functional to decorative, there's something unique and special in each box!

What happens if I purchase my sticker subscription with other items? Volition they transport together?

If you lot purchase your sticker subscription in combination with other items, you volition receive ii separate lodge numbers. The first volition be your subscription number and the second will be your order confirmation number. You volition receive two separate shipments and can rail them individually. Your Sticker Subscription number will reference your order number and volition be the same unless you cancel and repurchase.

What happens later I purchase? When will I exist notified of aircraft?

Afterward you purchase a Sticker Society Subscription, you'll receive a welcome email and then volition receive notification via e-mail 5-seven days before your package is scheduled to ship! Make sure to log into your account to update information if any billing or shipping information changes.

When will I get my sticker box?

Your first sticker subscription volition send depending on what time of yr you ordered it. The boxes ship on a quarterly basis, once in the fall, wintertime, bound, and summer, delivering seasonal and sneak peek stickers year-round.

When will I be billed?

If you lot subscribed through the Quarterly program, so you will be billed the solar day before or day of your package shipping.

Will my subscription auto-renew?

Your membership will auto-renew subsequently the quaternary quarterly shipment!

How can I update my info?

Easily log into your business relationship and manage payment, billing, and address information for stress-free shipping and stickering.

Tin can I have more one subscription?

At this time, your account is limited to one subscription per person. If you'd like to gift someone a subscription, you cannot practice and so through your business relationship that already has one. Nosotros promise to ringlet out functionality to allow united states of america to exercise and then moving forward, and will go on you posted when we know more.

Report an event

Help! My item is damaged!

Variations can occur during the press procedure. These characteristics do non touch the usability of an Erin Condren product and are not considered damaged. Printing is more of an art than a science and these unpreventable and small-scale variations lend themselves to the personality of each unique product.

If your club is damaged from shipping or may accept a error, please contact usa within 10 days of delivery. Depending on the damage, damaged items may be reprinted or replaced with the exact aforementioned style item. In some cases, we volition provide a return characterization to render the item and so nosotros tin can review and use every bit feedback with our continued growth.

To study an error with your club:

  • Log in to your account.
  • On the "My Account" page, go to "Order History."
  • Find the order with the fault and click on "View Society" push button.
  • Review your society summary. Find the detail with the fault and click on "written report-error" link.
  • In the pop upwards, write a detailed description of the error, then click the check marking.

Afterwards we receive your written report, you will receive an automatic confirmation email.

What happens when I report an fault or email you lot?

When you lot written report an fault or electronic mail united states of america, the data is submitted to our customer service department and a unique case is generated.

Our Process:

  • Customer submits report through website or emails Customer Service directly.
  • Data reaches Client Service Department and a unique case number is generated.
  • Our system generates a case number and responds via electronic mail to customer, both confirming that we received their data and communicating their case number.
  • Cases are addressed by our Customer Service agents individually- case by example.
  • Client Service agents work through the cases.

Delight refrain from sending multiple emails regarding the aforementioned issue; this duplication will cause us to create multiple cases for the same issue and can cause confusion.

I submitted a report/email only I haven't gotten a confirmation e-mail service. What should I do?

So distressing about that! If you submitted a report/e-postal service but did not receive a confirmation e-mail, please submit a new one.

Once you've received a confirmation e-mail with a case number, we will reply to you as soon as we get the take a chance.

If y'all submitted a written report more 72 hours ago, received the confirmation e-mail and have not received a response from 1 of our agents, nosotros repent.

You can follow upwardly by replying to that same e-mail, which will keep all our communication within the aforementioned example/thread. Do not start a new email chain equally this will create a different case number.

Technical Issues

Help! I got an mistake and can't place my order!

Nosotros apologize!

  • Please try clearing your cache and cookies.
  • Please try using a different browser, (specifically nosotros recommend using Google Chrome!)
  • Try using a different device or estimator.

If yous get an error while trying these, please send us a screen shot of the fault so that our technical team tin can easily decide the cause of your upshot.

Social & Public Relations

I accept a PR or Blogging request!

If you are a blogger or have a press enquiry, please e-mail blogger.relations@erincondren.com forth with your subscriber statistics, social channels and whatever other information that might give us a better agreement of your community. Nosotros dearest working with bloggers!

Are you lot planning a special event, speaking engagement or meet-up?

Please email your request to events@erincondren.com. Exist sure to include your website/ social channels, event date, location the type of effect yous're planning and other details

How do I follow you on your social platforms?

Permit's go social! We can't look to connect with you!

Security & Privacy

Join The Team

Contact Data

What is your contact information and Business hours?

Our mailing address is:

201 West Howard Ln, Austin, TX 78753

Our business hours are M - F, 9am - 5pm PST, nevertheless nosotros exercise non offering in-store pick ups or tours.

Visit united states at our NEW Retail Store:

11601 Rock Rose Avenue, Suite 128, Austin, TX 78758

Store Hours:

Monday -Sat 10am-9pm Sun 12pm-6pm